A nationally recognized academic medical center in the Southeast sought to elevate its supply chain operations by implementing Tecsys, a platform that provides hospital-specific supply chain solutions to streamline inventory management, optimize perioperative and clinical supply workflows, and improve visibility across the healthcare supply chain to enhance patient care and operational efficiency.
The organization chose Tecsys’s Point of Use (POU) system to improve charge capture and enhance visibility, accuracy, and efficiency in its supply chain operations, particularly in clinical settings. The primary goals were to streamline inventory management, reduce waste, improve patient safety, and ensure that critical supplies were available when and where they were needed to support patient care. By adopting POU, the organization aimed to gain real-time insights into supply usage, optimize replenishment processes, and align leading supply chain practices with operational and financial goals.
Post-Implementation Opportunity
After a successful deployment, the organization recognized several opportunities to further enhance the effectiveness of its Point of Use (POU) system and overall supply chain operations.
While the initial implementation provided a strong foundation, there was room to further optimize system configurations, such as refining inventory depletion paths and ensuring all operational areas were accurately reflected in the system. These adjustments could improve inventory accuracy and better align supply levels with procedural needs.
Additionally, the organization identified that focused and more robust training for staff such as nurses, circulators, and supply chain personnel could empower them to utilize the system more effectively, streamline day-to-day workflows and ensure consistent use and results for both existing and new users.
Enter RiseNow
The organization chose RiseNow to address its supply chain challenges because of RiseNow's proven expertise in supply chain optimization and its ability to deliver tailored solutions that align with the unique needs of healthcare organizations.
RiseNow's collaborative approach, combining deep knowledge of systems like Tecsys, extensive supply chain operations experience, and hands-on training and change management, made it an ideal partner. Its track record of rapidly assessing and resolving complex operational issues, coupled with the ability to design and deliver high-quality, user-focused training materials, demonstrated RiseNow’s capacity to drive impactful, lasting improvements.
RiseNow’s Approach
System Assessment and Optimization:
- Conducted a comprehensive evaluation of the Point of Use (POU) system through direct observation of daily operations
- Identified opportunities to improve system configurations, including inventory depletion paths and room mappings
- Flagged undisciplined practices that were reducing efficiency and recommended changes to eliminate them
Targeted Training and Workflow Redesign:
- Developed and delivered targeted classroom training for nurses, circulators, and supply chain staff
- Incorporated real-world scenarios and hands-on exercises to build staff confidence and system fluency
- Partnered with leadership to redesign workflows for supply location, usage, and replenishment to improve operational efficiency
Sustainable, Scalable Solutions:
- Provided a complete set of reusable training resources, including facilitator guides, tip cards, and quick reference materials
- Enabled the organization to independently onboard and upskill both new and existing staff
- Supported consistent system use and long-term operational improvement
Transformational Results
Accurate Inventory Management:
Optimized system configurations, including corrected depletion paths and room configurations, eliminated inventory discrepancies and significantly enhanced patient charge capture in the EMR, ensuring every chargeable item is accurately recorded. The organization now maintains precise supply levels, guaranteeing critical supplies are always available when needed.
Proficient and Confident Staff:
Over 200 staff members, including nurses and supply chain personnel, completed customized training programs. Hands-on exercises and real-world scenarios empowered them to use the POU system effectively, reducing errors and improving efficiency.
Streamlined Supply Replenishment Processes:
Redesigned workflows for supply tracking and replenishment improved the speed and accuracy of restocking, reducing the risk of delays or cancelations of surgical procedures.
Sustainable Training Solutions:
The organization received a comprehensive suite of training resources to support onboarding and ongoing education for new and existing staff, ensuring long-term operational consistency.
Operational Efficiency Gains:
The newly optimized POU system and workflows reduced waste, minimized overordering or underordering, balanced inventory across the organization, and improved resource allocation throughout its healthcare facilities.
Cost Savings and Financial Impact:
Improved inventory management and reduced waste contributed to measurable cost savings. Crucially, the enhanced system configuration led to more accurate and complete patient charge capture, directly boosting revenue and helping the organization achieve a healthier bottom line.
Future-Ready Supply Chain:
By addressing training and system challenges, the organization established a scalable framework to accommodate future growth and evolving operational needs.
By partnering with RiseNow and Tecsys, the organization successfully addressed critical supply chain challenges, transforming its Point of Use system into a highly efficient and reliable solution. Through a combination of system optimization, tailored training programs, and process refinements, the organization achieved measurable improvements in inventory accuracy, staff proficiency, operational efficiency, and financial performance. These results not only resolved immediate pain points but also established a strong foundation for sustained success and future growth.
Medical centers and health systems often face complex supply chain challenges that can feel overwhelming, including outdated processes, staff struggling with underutilized systems, and operational inefficiencies that ripple throughout the organization. RiseNow specializes in turning those challenges into opportunities for excellence.
We understand that no two healthcare organizations are alike, which is why we tailor our solutions to meet your unique needs. In this case, we didn’t just fix a system; we empowered its team, streamlined operations, and helped build a supply chain program the organization could take pride in. Today, this medical center isn’t just keeping up. It has set a new standard for efficiency, accuracy, and staff engagement in healthcare supply chain management.
With RiseNow, you don’t have to feel like you’re falling behind. We’re here to help you transform your supply chain, through people, process, and technology, into a source of strength for your organization. One that improves patient care, supports your team, and strengthens your bottom line.
Let’s work together to ensure your supply chain is a point of pride for your organization.
