A prominent healthcare organization faced a pivotal moment in its procurement transformation. The goal was to implement a source-to-contract (S2C) solution that would improve efficiency and streamline operations. However, what began as a strategic sourcing and contracting tool integration quickly evolved into a comprehensive overhaul of the entire procurement process. Faced with previous limitations in existing solutions, the organization turned to RiseNow to guide the team through this complex journey.
Understanding the Challenges
The organization faced a legacy of inefficiencies and outdated workflows, overwhelming its dedicated support team with user inquiries, input errors, and operational bottlenecks. These challenges hindered the full potential of its procurement technology, straining productivity and data accuracy. To overcome this, the organization sought a partner to guide a comprehensive transformation, not just provide a technical fix.
RiseNow stepped into the challenge with a collaborative spirit. The journey began with in-depth discovery sessions to identify the organization’s current pain points and align solutions with their long-term goals. What emerged was a roadmap to not just integrate procurement tools but to optimize every aspect of operations.
RiseNow’s team, leveraging deep expertise, reduced the projected implementation timeline from ~9 months to just 5 months.
Tailored Solutions for Lasting Impact
1. Empowering Users Through Training and Digital Adoption
Recognizing that user independence was a critical need, RiseNow developed comprehensive training modules tailored to the organization’s specific processes. Instructor-Led Training (ILT) sessions covered everything from sourcing to purchase orders, supported by Quick Reference Guides (QRGs) and detailed course materials. The introduction of a Digital Adoption Platform (DAP) transformed how end users interacted with their procurement tools. Tooltips, guided workflows, and centralized resources empowered users to navigate complex processes with confidence, reducing reliance on support staff.
2. Overcoming Resistance with Change Management
Change isn’t easy, but RiseNow’s approach emphasized engagement and adaptability. By working closely with leadership and support teams, RiseNow encourage flexibility and introduced new best practices. Through continuous feedback loops and tailored solutions, they won over skeptical users and fostered a culture of growth.
Turning Challenges into Opportunities
The organization’s transition wasn’t without surprises. As the project evolved, additional needs emerged, including improved financial data management and more efficient requisition processing. RiseNow remained agile, adapting their solutions to meet each new challenge head-on. This adaptability not only solidified trust but also demonstrated RiseNow’s commitment to delivering meaningful transformation.
Real Results and Tangible Improvements
The impact of RiseNow’s efforts was felt across the organization:
Streamlined Procurement Operations
Request processing times were significantly reduced, and manual contract management was replaced with an automated solution, enhancing supplier negotiations and data accuracy.
Empowered User Independence
The support team, once burdened by constant inquiries, saw a drastic reduction in requests. End users embraced the DAP’s guidance and became self-sufficient, navigating the system with confidence.
Enhanced Efficiency and Engagement
Regular updates and guided training kept users engaged, while centralized resources simplified access to critical information.
“Our Senior VP from Operations, who had never taken the training course, completed a requisition independently using DAP guidance. The system was easy to use.” - Managing Director, Sourcing/Technology
A Partnership That Goes Beyond Technology
For the organization, this project was more than a technology upgrade—it was a complete operational transformation. By focusing on user empowerment, streamlining processes, and fostering change, RiseNow helped the team achieve lasting success. Together, they set a new standard for procurement excellence, proving that with the right partner, even the most complex challenges can become stories of growth and achievement.
RiseNow’s ability to listen, adapt, and deliver made all the difference. And as the organization looks to the future, this journey stands as a testament to the power of collaboration, innovation, and human-centered transformation.
